Blue Iris PC Download: Uncovering the Mystery of Sporadic Camera Dropouts

As an IT RCA tech, I've encountered my fair share of technical challenges. However, the issue I'm about to describe has left me stumped. It's a peculiar problem that has been plaguing me since a recent update from Malwarebytes Premium (MWB). Specifically, four out of ten cameras connected to my Blue Iris setup have been experiencing sporadic dropouts, and I've discovered an intriguing correlation between these dropouts and MWB.

To provide some context, my system is running the latest updates of Blue Iris CCTV security software on a patched Windows 7 Professional 64-bit base OS. I'm also protected with Norton Internet Security Suite v22.14.2.13 and Malwarebytes Premium v3.0.374, which includes Endpoint Detection & Response for Servers.

The issue began suddenly, without any apparent cause or warning. Four of the ten cameras connected to my Blue Iris setup started experiencing signal loss, resulting in Watchdog alerts. These dropouts were random and unpredictable, occurring at seemingly unrelated times throughout the day. What's more, they would often correct themselves after a short period, only to recur at some point later.

Initially, I suspected Norton's firewall might be the culprit, so I spent some time diagnosing it. However, I couldn't find any evidence of interference. It was then that I realized the issue was specific to Blue Iris, as I could access the video streams from those 'inaccessible' cameras just fine using a web browser.

Intrigued, I decided to investigate further. After excluding the Blue Iris executable from both MWB and Norton's firewall, I restarted the camera stream in Blue Iris, only to find that it didn't re-establish the video connection. In fact, even restarting my system or reloading Blue Iris didn't resolve the issue.

It wasn't until I unloaded MWB entirely (completely exiting the program) that the cameras instantly re-connected in Blue Iris. This discovery led me to suspect that MWB was indeed the culprit, possibly introducing some sort of interference that's affecting only these four specific cameras.

The fact that the other six cameras remained unaffected, and the dropouts occurred sporadically, further supports this theory. I've tried searching for similar issues online, but so far, I haven't found any reports of similar problems related to MWB updates.

In conclusion, while the root cause of this issue is still unclear, it's evident that MWB has become involved in some way. As an IT professional, I'm eager to resolve this mystery and get my Blue Iris setup back to its usual rock-solid performance. If you're experiencing similar issues with your own Blue Iris setup, please share your experiences and any potential solutions you may have found.

In the meantime, I'll continue investigating this issue and exploring possible workarounds to ensure that my surveillance system remains secure and reliable.

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